Trent Furniture (a trading name of Trent Pottery Company (Leicester) Limited, of Regent Street, Narborough, Leics, LE19 2DS) understand that you care how information about you is used and shared and we appreciate that you trust us to handle it sensibly and in accordance with the law.
We only collect the information we need to create a better and easier ordering experience for you. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM YOU
We will only collect personal data when it is voluntarily submitted by you to us. We may collect and process the following personal data about you for the purposes specified:
- Brochure - To mail you a Trent Furniture brochure, we need your name and address. We also ask for your telephone number and e-mail address in case there are any problems with delivery. We may also send you further information and communications about products and services which may be of interest to you, but only if you have opted into receive these communications. You also have the option of providing us with additional information on how you heard about us and what type/quantity of furniture you are interested in. Why do we ask for this information? It helps us learn about our customers and provides feedback for our marketing department.
- Ordering - When you make an order with Trent Furniture, you may need to give us your credit card details or contact information for us to process your payment. If your item is being delivered we will also ask for your name, company name, address, telephone number (daytime and mobile), e-mail address and fax number to guarantee prompt delivery. This information is for internal use only and to ensure prompt delivery of your furniture. If you intend to collect your furniture from us we will ask for your name, company name and contact details to communicate with you about your order and collection.
- Contact us - To reply to your message we may need to contact you directly either by telephone, e-mail or by post so we may need your name, company name, address, telephone number (day time and mobile) and email address. This information will only be used to answer your questions as completely and thoroughly as possible.
- Fault reporting - If you contact us to report a fault with our website, we will use the information provided for the purposes of rectifying that fault in accordance with our legitimate interests.
- Recruitment - Personal data provided for an employment opportunity will be processed so as to allow us to process and evaluate the merits of that application in accordance with our legitimate interests.
We may also use personal data which you provide to us in any of the ways listed above and in the following ways:
- To deal with and/or respond to any enquiry or request made by you prior to entering into any contract or agreement with us or as a result of such contract or agreement;
- To ensure that content on our website is presented in the most effective manner for you and your computer in accordance with our legitimate interests;
- To carry out our obligations arising from any contracts entered into between you and us;
- To comply with a legal obligation to which we are subject;
- To notify you about any changes to our business or the products offered where it is in our legitimate interests to do so and where you have expressed an interest in the same previously or where such notification is required so as to allow us to perform any contractual agreement with you or where you have expressly opted in to receiving such communications.
DISCLOSURE OF YOUR PERSONAL DATA
The information you share with us will only be disclosed to relevant employees. We will not otherwise disclose your personal data to any third party outside of Trent Furniture unless one of the following applies:
On occasion, we do need to hire other companies to help serve you better. In some of these cases we may need to share personal data that is necessary to perform tasks for us. For example, we occasionally outsource the delivery of furniture and it is essential for those carrier companies to know your name and delivery address. We monitor these companies in order to make certain the privacy of our customers is always protected;
it is necessary for the performance of our contract with you, including where we need to take steps to enforce any agreements which may be entered into between us
we are under a legal duty to do so in order to comply with any legal obligation;
to protect the rights, property or safety of our business, our staff and others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction;
in the event that we sell or buy any business or assets in which case we may disclose your personal data to the prospective seller or buyer as part of the sale or purchase process and disclosure is required to allow that transaction to proceed; or
if we or substantially all of our assets are acquired by a third party, in which case personal data that we hold about our customers will be one of the transferred assets.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason as detailed in the above paragraph, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Please see out cookies policy for further details.
WHERE WE STORE YOUR PERSONAL DATA
The security of your personal data is of the utmost importance to us. We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards.
The personal data that we collect from you may be transferred to, and may be stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that it is subject to appropriate safeguards.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
DATA RETENTION
We will only store your personal data for so long as is necessary for the purpose for which it was collected including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example:
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers for tax purposes.
Where you have opted in to receive marketing communications we will continue to send these to you until you tell us you no longer want to receive them. You can unsubscribe at any time using the link in our communications, or by contacting us at Trent Furniture, Regent Street, Narborough, Leics, LE19 2DS.
LINKS TO OTHER WEBSITES
Our website may, from time to time, contain links to and from external websites as a service to our visitors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. The provision of a link on our site to an external website should not be taken as an endorsement by Trent Furniture of that external website, its owners or their products/services.
YOUR RIGHTS
You have the right to ask us not to process your personal data for any purpose. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes and will only process your data in this manner where we have a legitimate interest in doing so. You can exercise your right to prevent such processing by not ticking certain boxes on the forms we use to collect your data (where provided). You can also exercise that right and our right to object to any other processing at any time by contacting our Data Manager at Trent Furniture, Regent Street, Narborough, Leics, LE19 2DS.
You have a right to ask for a copy of the information we hold on you at any time, and to have that information corrected if it is inaccurate. You also have a right to request that we delete your personal data. Any requests in relation to these rights should be made our Data Manager at Trent Furniture, Regent Street, Narborough, Leics, LE19 2DS. You also have the right to request that we supply your data to a third party as part of your right to data portability
CHANGES TO THIS POLICY
Any changes we may make to our privacy policy in the future will be posted on this page.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Manager, Trent Furniture, Regent Street, Narborough, Leics, LE19 2DS.
COMPLAINTS
If you are unhappy with the way in which we have collected or processed your personal data or have any other complaint in relation to our handling of your personal data you can make a complaint to the Information Commissioner, further information can be found on the Information Commissioner’s website at www.ico.org.uk or via their helpline on 0303 123 1113.